Privacy Policy

Welcome to Snuggle Paws. We’re committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws. Whether you’re browsing for your pet’s next bed or signing up for our newsletter, your data is treated with care and respect.

What Data We Collect

When you interact with our website, we may collect the following types of personal data:

  • Contact details: your name, email address, phone number, and delivery address
  • Order information: product details, billing address, and payment method (processed securely)
  • Account details: your login credentials if you create an account with us
  • Marketing preferences: your choices for receiving promotions or newsletters
  • Browsing behaviour: pages viewed, time spent on site, clicks, and referring sites
  • Technical data: your IP address, browser type, device, and cookies (see Cookies section)

This data may be collected directly through forms you complete or automatically via cookies and third-party tools such as Google Analytics or Meta Pixel.

How Your Data Is Used

We only use your data when it’s necessary, and we always explain why. Here’s how we use it:

  • To process and deliver orders (e.g. confirmation emails, shipping notifications)
  • To provide customer support and respond to your queries
  • To personalise your shopping experience and recommend products
  • To send marketing emails, if you’ve opted in (with the option to unsubscribe anytime)
  • To improve our website’s performance, based on user interaction and analytics
  • To detect and prevent fraud, abuse, or other illegal activities

We only process your data where we have a legal basis to do so, this includes fulfilling a contract, complying with a legal obligation, or with your consent.

Who We Share Data With

We never sell your data. We only share it with trusted third parties who help us run our business:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery partners (e.g. Royal Mail, DPD)
  • Email marketing services (e.g. Klaviyo, Mailchimp)
  • Analytics platforms (e.g. Google Analytics, Meta Pixel)
  • IT and website hosting providers

All our partners are GDPR-compliant and only use your data for agreed purposes. Data transfers are encrypted and protected with up-to-date security protocols.

Your GDPR Rights

Under UK GDPR, you have rights over your personal data:

  • Right to access – you can request a copy of the personal data we hold about you
  • Right to correction – you can ask us to correct or update inaccurate information
  • Right to erasure – you may request deletion of your data in certain situations
  • Right to restrict processing – you can limit how we use your data
  • Right to object – you can object to marketing or other processing based on legitimate interests
  • Right to data portability – you can ask for your data in a portable format

To exercise these rights, please email Info@snugglepaws.co.uk. 

We aim to respond to all requests within 30 days.

Cookies and Tracking

We use cookies to enhance your shopping experience. Cookies help us:

  • Remember what’s in your cart
  • Analyse how our website is used
  • Show relevant ads based on your browsing history

Some cookies are essential for site functionality, while others are for analytics and marketing. You can manage your preferences or disable non-essential cookies at any time.